Support Packages

The All Phase Protection Plus program is more than a standard maintenance agreement or extended warranty program. In addition to providing labor and equipment replacement the Protection Plus program provides the following benefits to your business:

• Free software upgrades and feature releases (ShoreTel systems only)
• The ability to budget for your annual telecom expense
• Coverage options; Silver, Gold, or Custom
• Guaranteed emergency response times
• Priority dispatch for adds, moves, and changes
• Quarterly or annual payment options
• Pre-payment discounts; 5% for 1 year, 18% for 3 years, and 27% for 5 years
• Free remote adds, moves, and changes
• No overtime rates
• Waiver of $25.00 trip charge
• 10% equipment discount off All Phase list price
• Free line cords, coil cords, user guides, and labels
• Free end-user training
• Includes telco troubleshooting
• System backups
• Annual system and programming review
• Exclusive subscription to the All Phase "Risk Free VOIP" newsletter

The Protection Plus program is an affordable means of protecting the investment you have made in your telephone system while insuring that your customers have access to your business. If you decide to purchase a new system from All Phase the unused portion of your Protection Plus program will be credited towards that purchase. Whether you sign up for Protection Plus or continue to receive service on a time and material basis we are committed to providing you the best service in the business.