Reduce costs

With VoIP, you can save money and extend the boundaries of your enterprise. Why wouldn't you consider a technology improvement that can help improve your bottom line?

Managed services: Through our Current Technology Assurance Program (C-TAP) we provide our customers a complete telecommunications solution covering network assessment, equipment, installation, maintenance, monitoring, software upgrades, add/move/change labor, remote programming, unlimited training, insurance, and technology refresh for one, low monthly payment.

Distributed architecture: This ensures there is no single point of failure in your converged network. Call control is distributed to intelligent gateways and voice applications, including voice mail and automated attendant. It can run on standard server hardware from anywhere on your IP network. With 254 ports of voice mail/automated attendant standard and storage based on the size of the hard drive in your server, you'll never have to worry about adding expensive voice mail capacity.

Web-based management: You don't have to wait for us to send a technician to your site to administer your system. Your system administrator can manage your system from virtually anywhere resulting in faster response and reduced costs.

Converged infrastructure: Manage a single converged infrastructure to save wiring, equipment, administration, and maintenance costs. Leverage your WAN connectivity by converging voice, video and data. Eliminate long distance calls between sites to further reduce operating costs.

Single-image system: When a program change is saved it is automatically propagated across the network to all other sites. Each site maintains an active copy of the entire database. You no longer need to manage multiple PBX systems and separate voice mail systems which reduces the time and cost of administering your system.

Build customer loyalty

Being able to attend to customer needs is every business's first priority. With VoIP you will be able to provide a higher level of overall reliability your customers can count on.

Multimedia contact centers: Customized routing plans and distributed agents allow you to offer best-in-class service by routing each contact to the right agent regardless of location. From the customer's initial greeting, through the status announcements while waiting in queue, to the final delivery to the best trained agent for their questions, customers will know that your focus is on their satisfaction.

Unified Communications: Manage your voice mail and e-mail messages from your inbox. With an integrated messaging infrastructure, employees can communicate faster and easier, improving customer service levels.

Real-time presence management: This feature displays the availability and status of employees throughout your enterprise so that customer requests can be quickly matched to the best available resource regardless of their physical location.

Converged conferencing: Allow your employees to connect with remote customers and business partners for presentations, proposals and live product demonstrations. Audio conferencing, document sharing, application sharing, enterprise instant messaging, the ability to schedule one-time, recurring, or reservation-less calls and integrated audio and visual recording are supported in this easy-to-use, cost-effective collaboration tool.

Distributed services: Gives you the flexibility to distribute or centralize resources as needed to meet the needs of your customers. A single operator or call center agent can answer for all sites or operators or call center agents can be distributed to provide "follow-the-sun" answering across the country or around the globe.

Maximize productivity

VoIP offers a new level of flexibility to all employees on the network allowing them to better manage their time and prioritize tasks.

Outlook® integration: Includes the ability to manage and prioritize voice mail in your inbox, directory dial from your contacts, screen pop contacts with caller ID, and integrate with your calendar.

Desktop call control: ShoreTel's Call Manager applications provide a visual, information-rich interface for managing and controlling communications throughout the enterprise.

Find me/follow me: Allows calling parties to find you on your mobile phone. If you do not answer, the system will pull the callback and the message will be left on the ShoreTel voice mail system. You no longer have to manage multiple message stores.

Mobility options: There are many options when it comes to setting up your system—with VoIP you will have a system that meets your needs, whatever they may be.

• Instant message notification: Using the message notification feature, users can be notified via e-mail, mobile phone, or pager when a message has arrived. Escalation Notification ensures that critical messages are always answered.
• Multiple call handling modes: With five call handling modes you can customize greetings and call forwarding options for any business situation with the click of a mouse.
• Your "office" anywhere: Lets employees use the Personal Call Manager to assign their office extension to an external phone. This provides a more reliable home office environment than soft or hard IP phones that use the Internet for voice conversations. In contrast, Office Anywhere leverages the reliability of the PSTN for voice, and the speed of DSL or cable modem connections for desktop call control, unified messaging and other applications. Users get the best of both worlds.
• Further enable flexibility: ShoreWare Mobile Call Manager extends the productivity features of the Personal Call Manager to your BlackBerry. Mobile Call Manager includes visual voicemail, Quickdialer, Call Handling Mode setting, Call History and External Assignment. (BlackBerry 8700C, 7290 on Cingular and Verizon wireless networks are currently supported.)

Collaboration: Audio conferencing, document sharing, application sharing, enterprise instant messaging, the ability to schedule one-time, recurring, or reservation-less calls, and integrated audio and visual recording are supported in this easy to use, productivity enhancing tool.