Rick Giddens, President — Sandi Giddens, CFO

All Phase was founded by Rick Giddens in 1986 with a philosophy of delivering "whatever it takes" customer service. After working in the industry for several years at a Toshiba dealer, Rick knew companies in the market were unhappy with the service they were getting from various telecommunications providers. Rick seized the opportunity to found his business under an umbrella of world-class customer service.

As All Phase quickly grew in its first year, Sandi left her position at Interconnect to join the All Phase team — which has since grown to a staff of six field service engineers, four sales associates and a small office staff.

Rick and Sandi always knew that their company would have to offer the most leading edge telecommunications systems. But to succeed and grow, they knew they would need to deliver the best customer service possible—which has proven to be a successful strategy. In fact, their first client, The Pike Place Market, is still a customer today.

Iain Beveridge, Vice President and GM Operations

Native to Glasgow, Scotland, Iain is responsible for the day-to-day operations of All Phase. Iain started his 30-year telecommunications career in New York City with ITT in 1977. In 1980 he was recruited by ATL to manage their network infrastructure in Seattle. From 1981 through 1998 Iain worked at BTS, the Northwest's largest privately held interconnect company, starting as a technician and leaving as President. Prior to joining All Phase he held senior management positions with SiteConnect, Cypress Communications, Mountain West Telecom, and B+C Telephone. He has a business degree from AIU.

Gucci, The Boss

Gucci is one of All Phase's longstanding employees and after 18 years of service, he has taken the initiative to appoint himself as The Boss. Gucci's leadership skills are admired by All Phase employees who turn to Gucci for words of wisdom, inspiration and motivation. Gucci is extremely adept at office politics but Rick is wise to Gucci's goal of ruling the world, which causes office politics to flare and swear words to fly every now and then. Prior to All Phase, Gucci traveled the world and became fluent in Spanish. He also trained to become a world-class opera singer, and on a good day, he'll tell you he's second only to Pavarotti. Gucci loves seafood, especially prawns, yet he dislikes baked potatoes. However, he'll eat a raw potato any day.

Todd Goe, Sales Engineer

Todd is responsible for recruiting, training and motivating the team while also providing installation, service, and training to our customers. Todd began his telecom career 14 years ago after earning his mechanical engineering degree from Central Washington University. Prior to joining All Phase he held senior technical positions with BTS, ActCom and Baron Communications. He is a certified Convergence Technology Professional and is factory certified on telecom products from ShoreTel, Executone, AVT, NEC, Repartee, Toshiba, Nortel and Vertical. His projects include City of Lynnwood, City of Tukwila, Emerald Downs, Starbucks, Group Health, Verity Bank, Venture Bank and Cutter & Buck. Todd is committed to customer service and his team is responsible for the 95% average customer satisfaction level we have received on our ShoreTel deployments as measured by an independent third party.

Chuck Schilling, Applications and Sales, Major Accounts

Chuck started his career in the hospitality industry and attended the Cornell University Graduate School of Hotel Administration. Evangelizing VolP since 1995, Chuck has been involved in some very early VolP projects at Bayley Construction, Cybersafe and Visimation. Since coming to All Phase, Chuck has led successful ShoreTel installations at Cutter & Buck, Verity Credit Union, Venture Bank, Keller Rohrback, WIN 211 Services and others. What he appreciates most about All Phase is the level of technical expertise and our commitment to our customers.

Doug Appleby, Applications Engineer

With more than 12 years telecommunications experience, Doug has been with All Phase for more than six years. Doug thrives in a changing environment and enjoys learning new technology and keeping up to date on equipment innovations, and is certified by ShoreTel, Toshiba, Tadiran and Nortel. Douglas attended the University of Anchorage and the University of Regina.

Darren Pownall, Senior Field Service Engineer

Darren is responsible for the successful implementation of our larger VoIP system deployments including First Federal Bank, the City of Bellingham, Cascade Valley Hospital, Venture Bank, and Cutter & Buck. Darren began his career in 1989 after receiving a degree in telecommunications from Perry Technical School. Prior to joining All Phase in 2005 he held a number of senior technical positions with Duracom, BTS, Beacon Technology, and Service Communications. Darren is a certified Convergence Technology Professional and factory certified in ShoreTel, ShoreTel Enterprise Contact Center, Adtran, Executone, AVT, AVST, NEC, Toshiba, Nortel, Mitel, Tadiran, and Avaya product lines.

Rick Fields, Senior Field Service Engineer

Rick is responsible for the successful implementation of our larger VoIP system deployments including First Federal Bank, the City of Bellingham, and Cascade Valley Hospital. Rick started his telecommunications career at BTS in 1994 and held senior technical positions at Executone, InTouch Solutions, and B+C Telephone before joining All Phase in 2006. Rick is certified in ShoreTel, Executone, NEC, and Adtran product lines.

David Oakes, Senior Network Engineer

David began his telecommunications career in his native New Zealand in 1993. Before joining All Phase in 2006 he worked at Baron Communications and PacWest. David is certified in Toshiba, Interactive Intelligence, ShoreTel, Enterasys, Adtran and Cisco product lines. David holds the CCNA certification from Cisco and has extensive experience in VoIP, internetworking, computer telephony integrations, and wireless applications.

Steve Shearer, Senior Field Service Engineer

Steve began his telecommunications career at BTS in 1995. He then worked at Expanets, Service Communications and All Tech before joining All Phase in 2007. Steve is certified in ShoreTel, Toshiba, Executone, NEC, Avaya, AT&T, Leviton, Bogen and Valcom product lines. Steve has worked on national accounts including T-Mobile, AT&T Wireless and Chico's.

Rick Giddens Jr., Structured Cable Engineer

Rick recently rejoined All Phase after successfully starting and running Accurate Communications, a structured cabling company. Rick holds certifications from 3M, Mohawk, Siemons, Ortronics, Chatsworth, Leviton, and Panduit. Rick holds both the Washington State Telecom Administrators and Electrical Contractor's licenses. Rick has worked on cabling projects for businesses like Barnes and Noble, Gene Juarez, Ben Bridge, First Horizon, Discount Tires, Qwest Field, Swedish Hospital, and the Pike Place Market.

Erik Newton, Senior Field Service Engineer

Erik began his telecommunication career in 1986 and has worked at Comtel, Superior, Matrix, Baron, Tri-Tec, and Telecom Labs before joining All Phase in 2007. He is certified in Toshiba, Active Voice, Avaya, Mitel, and Siemens product lines. Erik is a certified Convergence Technology Professional.

Mike Peterson, Senior Field Service Engineer

Mike joined All Phase in 2008 after relocating from California. He has Telecommunications Specialist and Fiber Optic certifications from the Computer Training Academy in San Jose and has been working in the field since 1994. Mike is certified in the Toshiba product line and has extensive experience with their legacy and VoIP systems. Additionally, Mike has experience with cabling, network, and wireless infrastructure projects.

Hillary Beveridge, Customer Support/Dispatcher

Hillary is responsible for making sure All Phase customers are helped quickly to get who or what they need. As a dispatcher, she helps the All Phase team get to each customer location on time and as scheduled. As a dean's list student, Hillary graduated from San Francisco State University with a bachelor's degree in criminal justice. Prior to joining All Phase Communications Hillary was responsible for dispatching and customer service for the City of Pleasanton's Water Department.

Ken Davenport, Inventory Control Manager

Glenda Fabrizio - Administrative Assistant/Receptionist

Glenda has two years of telecommunications experience. She joined All Phase in June of this year and is the first voice you hear when you call the All Phase main line. As our frontline employee, Glenda is responsible for making sure you get to the person you need to talk to quickly. She has attended Le Cordon Bleu Culinary Institute and the Brown Institute. Glenda is a Certified Chef and holds an Associate Degree in Business.